Note that if you are on Zoiper 5.5.7, you will need to take additional steps to prevent audio issues. Now you have entered the connection details the device should change status from offline to online on the customer portal. Please note that you must enter the port number to the end of the SIP server address using a colon then the port number. Then the SIP server which the Zoiper application will connect to. Should you enter the password incorrectly it is important you fix the password and wait 15 minutes before attempting to reconnect. Firstly, the SIP login and the SIP password. Next, you should enter the chosen device information on the Zoiper application. ![]() It is important to remember only a single SIP device can be connected to a single handset or softphone at a time, registering the same account details to 2 or more physical devices (softphones and desk phones) might cause registration and call issues. The SIP device information will be displayed as shown in the image below. Then select the SIP device you would like to configure to the softphone application. This is achieved by clicking on the SIP devices option at the bottom left corner of the page. After that, log into your customer portal and click on the PBX tab. Once downloaded, run the installation file on your desktop with all the standard settings. For the Zoiper configuration, firstly you should download the application from the website and select your operating system. The application is support on Windows, Mac, Android and iOS. Zoiper is a softphone application which allows you to place audio and video calls through your service provider. Should you need any assistance, feel free to contact our support department.Ĭonfiguring a PBX SIP device with Zoiper desktop The article will also assist you with the softphone installation process. Configuring a PBX SIP device with Zoiper for AndroidĪt the end of this article, you will be able to configure a SIP Device from your PBX to the Zoiper freeware softphone application which is a third-party service, any license fees to unlock premium features inside the softphone are the responsibility of the customer and are not included in your PBX service subscriptions.Configuring a PBX SIP device with Zoiper for iPhone iOS.Configuring a PBX SIP device with Zoiper desktop.Once configured you will be taken to the Zoiper Home screen. Once one is found and all have finished searching you may click Next Zoiper will now test your network and automatically configure the software based on your network. From Services > Softphones > Then click on your extension to see the outbound proxy. ![]() Please use the proxy listed in your portal. You will then be presented with Authentication and Outbound proxy. You will be prompted to fill in your hostname, This should auto populate based on what you have entered in the previous screen so you may click Next. (You will receive a welcome screen which gives you the option to activate a premium license, Learn more or you may Continue as a free user.) Once the application is installed, launch the application. Under Services > Softphone - select your extension to view your login information. While the application is downloading, please visit your portal at to gather your login information. You may gather the information to help you with setup from Services > Softphones > then use the dropdown to select your account. This article will guide you through registering your extension on Zoiper 5 desktop
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